Privacy Policy

1. Who we are

“We”, “us” or “our” means Orpsy, with registered office at Bijlokehof 9, 9000 Gent and company number BE 0416.476.131. We act as the controller of the personal data we collect through your use of our website (https://orpsy.be).

This privacy policy is intended solely to inform you about the processing of personal data through your use of the website. For our privacy policy relating to our services, we refer you to the agreement that may be concluded between us.

Your privacy is important to us, which is why we have created this Privacy Policy explaining how we collect, disclose, transfer and use (“process”) the personal data you share with us, and what rights you have.
Please take a moment to read this policy.

If you have questions, concerns or complaints about this Privacy Policy or our processing of your personal data, or if you wish to submit a request to exercise your rights as described in article 4, you may contact us:

(a) By email: info@Orpsy.be, for the attention of our data protection officer;
(b) By post: Bijlokehof 9, 9000 Gent

This Privacy Policy was last revised on 26 January 2023.

2. How we use and collect your personal data

Personal data is defined as any information relating to an identified or identifiable natural person.
Identifiable refers to identifiers (such as name, identification number, location data, etc.) that can be used to identify a natural person directly or indirectly.

The personal data we collect is collected and used for the purposes listed below:

(a) If you use the contact form on our website, we will use your personal data to respond to your question via email or telephone.
(b) If you subscribe to our newsletter, your email address will be used to send you our newsletters, which may include invitations to events, seminars, etc. organised by us.
(c) If you download our content, we store your email address and inform you about the relevant content.
(d) We process your personal data to support the website and improve your user experience, including ensuring the security, availability, performance, capacity and health of the website.
(e) We process your personal data for the enforcement or exercise of rights available to us under applicable law, such as use for the establishment, exercise or defence of legal claims.
(f) We may also use your personal data to comply with our obligations under applicable legislation.

The following categories of personal data can be distinguished:

(f) Contact details: if you use the contact form, you will be asked to provide the following information: name, address, email address, telephone number, and any personal information you choose to provide in the designated field (please do not provide sensitive information such as health data, information relating to criminal convictions, or credit card/bank account numbers). This information is provided directly by you.
(g) Newsletter: if you subscribe to our newsletter, you will be asked to provide your email address. This information is provided directly by you.
(h) Usage data: we collect personal data relating to your activities on our website: IP address, device ID and type, referral source, language settings, browser type, operating system, geographical location, duration of visit, page views, or information about the timing, frequency and pattern of your use of the service. This information may be aggregated and used to help us provide more useful information about the use of our website. If usage data is fully anonymised (and therefore cannot be traced back to you as an individual), it is not considered personal data within the meaning of this Privacy Policy. This personal data is automatically collected through your use of the website.

Your personal data will only be used for the purposes mentioned in this article.

3. Retention of your data and deletion

Your personal data will be retained for a period of 3 months.

If you withdraw your consent or object to the use of your personal data and this objection is successful, we will remove your personal data from our databases. Please note that we will retain the personal data necessary to ensure that your preferences are respected in the future.

However, the foregoing does not prevent us from retaining personal data where necessary to comply with our legal obligations, to establish a legal claim or defend ourselves against a legal claim, or for evidentiary purposes.

4. Your rights

This article sets out your main rights under data protection legislation. We have tried to summarise them in a clear and understandable way. To exercise any of your rights, please send us a written request in accordance with article 1 of this privacy policy. We will respond to your request without undue delay and in any event within one month of receiving the request. If the response period is extended or if we do not act on your request, we will inform you accordingly.

Right of access

You have the right to confirmation as to whether or not we process your personal data and, if we do, you have the right to access that personal data together with certain additional information which you will also find in this Privacy Policy.

You have the right to receive a copy of your personal data that we hold, provided that this does not adversely affect the rights and freedoms of others. The first copy will be provided free of charge, but we reserve the right to charge a reasonable fee if you request additional copies.

Right to rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to have this information corrected or completed, taking into account the purposes of the processing.

Right to erasure (right to be forgotten)

In certain circumstances, you have the right to have your personal data erased without undue delay. These circumstances include:

(a) the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
(b) you withdraw your consent and there is no other legal basis;
(c) the processing is for direct marketing purposes;
(d) the personal data has been unlawfully processed; or
(e) erasure is necessary to comply with EU or Belgian law.

There are certain exceptions to the right to erasure. These include situations where processing is necessary:

(a) for exercising the right of freedom of expression and information;
(b) for compliance with a legal obligation; or
(c) for the establishment, exercise or defence of legal claims.

Right to restriction of processing

You have the right to restrict the processing of your personal data (meaning that the data may only be stored by us and used for limited purposes) if:

(a) you contest the accuracy of the personal data (for the period necessary to verify this accuracy);
(b) the processing is unlawful and you request restriction instead of erasure;
(c) we no longer need the personal data for our processing purposes but you require the data for the establishment, exercise or defence of legal claims; or
(d) you have objected to the processing pending verification of that objection.

In addition to our right to store your personal data, we may still process it in other ways, but only:

(a) with your consent;
(b) for the establishment, exercise or defence of legal claims;
(c) for the protection of the rights of another natural or legal person; or
(d) for reasons of important public interest.

We will inform you before the restriction of processing is lifted.

Right to data portability

Where the legal basis for our processing of your personal data is consent and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
You also have the right to have your personal data transferred directly to another organisation where technically feasible, and/or to store your personal data on a private device for further personal use.

Right to object to processing

You have the right to object to the processing of your personal data on grounds relating to your particular situation, but only where the legal basis for processing is that it is necessary for:

(a) the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
(b) the purposes of the legitimate interests pursued by us or by a third party.

If you make such an objection, we will cease processing the personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will stop processing your personal data for this purpose.

The right to lodge a complaint with a supervisory authority

If you believe that our processing of your personal data infringes data protection legislation.

5. Providing your personal data to others

In order to provide our website, we work with service providers who process and store your personal data. We use the following categories of service providers:

(a) Cloud Hosting Platform

As such, we do not provide your personal data to our social media partners. However, we use social media plugins to direct you to our social media channels and to allow you to interact with our content. These social media channels include Facebook, Instagram, LinkedIn, Twitter, Google and Vimeo. If you click on such a link, the social media provider may collect personal data about you and link this information to your existing profile on those platforms.

We are not responsible for the use of your personal data by such social media providers. In such cases, the social media provider acts as the controller of the processing. For information purposes, we have included the relevant links (which may change from time to time):

(a) Twitter: https://help.twitter.com/en/rules-and-policies/twitter-cookies;
(b) Facebook: https://www.facebook.com/policies/cookies/;
(c) LinkedIn: https://www.linkedin.com/legal/cookie-policy;
(d) Instagram: https://help.instagram.com/155833707900388;
(e) Google+: http://www.google.com/policies/technologies/cookies/;
(f) YouTube: https://policies.google.com/technologies/cookies?hl=en.

6. International transfers

We do not transfer your personal data outside the European Economic Area.

7. Cookies

Our website uses cookies. For more information about our use of cookies, please refer to our Cookie Policy.

8. Changes to the privacy policy

We reserve the right to modify this Privacy Policy from time to time. You can always consult the most recent version of the Privacy Policy on the website.